Vons 3 To 5 Stars

At Albertsons Companies, I helped raise the Vons mobile app rating from 3 stars to 5 stars by reaching out to those who had sent us negative feedback, building prototypes to address their issues, having them try them out and get comments, revise and test again, then releasing the features they were asking for. This occurred over a span of about 4 months.

I have to give credit and big thanks to the product owners at Albertsons Companies because they really champion the user and gave me a lot of latitude, time and development resources to interact with these unhappy customers and help solve their issues.

Vons Rating Increase